Guide · Updated 6 August 2026

How to set up event ticketing, step by step.

Ticket sales settle into the same pledge ledger as every other gift, with oversell-safe inventory and per-ticket QR codes for the door. Here’s the real Tickets tab, screenshotted at every step.

1. Open Tickets → Ticket Types

From a campaign, go to Tickets in the left nav. The tab opens on Ticket Types, which lists everything you’ve created so far and shows your public buy link — worth copying once you’ve added at least one type.

The Tickets tab open on the Ticket Types section

2. Add a ticket type

Press "+ Add ticket type" and fill in a name — the only required field. Price defaults to $0 (a free ticket), and capacity, min/max per order and access codes are all optional: leave capacity blank for unlimited, and set an access code if you want a type (VIP, comp) hidden from the public list unless someone enters the code.

The add-ticket-type form with name and price fields filled in

3. Open price tiers for a type

Each ticket type can carry its own early-bird pricing — press "Price tiers" on the type’s row, then "+ Add tier" to set a date- or quantity-capped discount. Tiers fall back to the standard price automatically once they expire or sell out.

The price tiers editor expanded under a ticket type

4. Customize the public ticket page

Switch to Page Setup to add your venue name and address (or an online-event link for virtual events), the event schedule, and a description. This is the page buyers land on when they follow your link — the more complete it is, the fewer "where is this?" messages you’ll get.

The Page Setup section with venue and description fields

5. Add a promo code

Under Promo Codes, press "+ Add code" for a percentage or fixed-amount discount, with an optional cap on total uses. Codes can be scoped to a specific ticket type or apply across all of them.

The promo codes form with a code and discount amount

6. Share the public buy link

Back on Ticket Types, copy the buy link (or use the campaign’s QR code from the Campaigns tab) to start selling. Free orders complete instantly; paid orders collect payment through the same embedded card element every other pledge on the platform uses.

The public ticket buy URL with a copy button

Questions, answered.

Can I sell free tickets?

Yes — leave the price at $0. Free orders skip payment entirely and complete instantly, with the buyer still registered as a donor and issued a QR e-ticket.

Does ticket revenue count toward my fundraising total?

Not by default — ticket sales are excluded from the headline total unless you opt in from ticket settings, since many organisations treat ticket price as covering costs rather than as a donation.

How does door check-in work?

From the Check-in section of the Tickets tab, generate a scanner link — no login needed — and open it on a staff member’s own phone camera. It redeems each ticket’s QR code with a live door count and an undo option.

Can a single ticket admit more than one person?

Yes — set "Admits per unit" above 1 on a ticket type to create a bundle (e.g. a "Family" pass that issues 4 individual tickets per unit purchased).

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